Contact - Club La Santa Webshop

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When you submit this contact form, we use your information to respond to your query. We may contact you several times after your enquiry to follow up on your interest. We will do so based on our legitimate interest in providing accurate information to you. Your enquiry will be forwarded by e-mail to relevant employees at Club La Santa A/S.

Contact information

Call us: +45 5357 3357

webshop@clublasanta.com

CLUB LA SANTA A/S
Passagerterminalen 10
7190 Billund
Denmark

These terms and conditions apply to the purchase of goods by private consumers on www.clublasanta.shop (hereinafter the “website”).

This website is owned and managed by

Club La Santa A/S
Passagerterminalen 10,
7190 Billund
Denmark

CVR: 16174297
+45 53573357
webshop@clublasanta.com

PRICES AND PAYMENT

All prices quoted on this website include VAT. The shipping costs will be added to the price when you are ready to pay. For all orders over €120 within the EU, Club La Santa offers free shipping.

Payment is made in an encrypted and secure payment window and a copy of the order will be sent by e-mail, once the order has been submitted. Remember to check your spam folder if you do not receive the e-mail. The payment will be charged once the order has been shipped.

We accept payment with:

Dankort
Visa
MasterCard

Orders are sent from Denmark to any country within the EU.

We reserve the right to cancel an order if the product is out of stock, in the event of any error in stock status or price, or if we are unable to reserve the money from your credit card. In that case we notify you.

DELIVERY

You can only buy items on this website with delivery inside of the EU.

Normally, we will accept and ship your order within 1-3 business days. Choose your preferred shipping method at checkout.

The delivery time varies from country to country but usually you can expect to receive your order within 4-7 business days from the order date. This may be longer during peak seasons such as sales, campaigns etc.

RETURN AND EXCHANGE

You have the right to cancel your order or part of your order within 14 days from the day you receive the order. You do not need to state the reason.

If this period expires on a public holiday, Saturday, Christmas Eve, or New Year’s Eve, the deadline is extended to the following weekday.

To be eligible for a refund, your item must be in the same condition that you received it: unworn and unwashed, no distinct odours, blemishes or signs of wear, and with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, please fill out the form under Return & Exchanges. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Hereafter, you have 14 days to return the item(s). Items sent back to us without first requesting a return will not be accepted.

The fastest way to ensure you get what you want, is to return the item you have received. Once the return is accepted, you can make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will automatically be refunded on your original payment method. We will refund you for the purchase of the item excluding the shipping.

Please note, that it may take up to 10 days from the time we receive the return until your money is refunded to your bank account.

You can always contact us for any return question at webshop@clublasanta.com.

COMPLAINTS

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Any errors or defect in the item you have received must be claimed within reasonable time and no later than 24 months from the time of delivery. You can make your claim by contacting us at: webshop@clublasanta.com. Please provide as much detail as possible about the issue and attach your invoice.

In case, you do not agree on our handling of the claim, you can file a complaint via the EU Online Dispute Resolution.

LAW AND VENUE

The purchase of goods on this website is subject to Danish law. Any dispute shall be settled by the courts of Denmark.

PERSONAL DATA

Club La Santa is subject to European data protection laws when collecting and processing personal data. For details, please refer to our Privacy Policy.

DISCLAIMER

We may at any time change the content of this website, including these terms and conditions, without preceding notice.

Last updated: 10^th of February, 2023.

Privacy policy

Please read the following Privacy Policy carefully to learn more about the use of your personal data that Club La Santa may collect when you visit this website.

Club La Santa reserves the right to change this Privacy Policy at any time without preceding notice.

WHO ARE WE?

Club La Santa A/S
Billund Lufthavn
Passagerterminalen 10
7190 Billund,
Denmark

E-mail: dpo@clublasanta.com

We are not obliged to have a data protection officer, so any inquiries about our use of your personal data should be addressed to the contact details above.

SUMMARY OF HOW WE USE YOUR DATA

Club La Santa A/S uses your personal data for the provision of the services in connection with the use of this website, and Club La Santa is the data controller.

Data is mainly shared with third parties who work on behalf of Club La Santa, to provide a product or service to you.

Where we rely on your consent, such as for certain electronic marketing activities, you can withdraw this consent at any time.

Our Privacy Policy sets out more details of this processing, including details of your data protection rights, including your right to object to certain processing.

WHAT THIS PRIVACY POLICY COVERS

This Privacy Policy covers Club La Santa's processing of personal data that may be collected when you are visiting this website and when you make use the services provided on this site.

This Privacy Policy does not apply to the practices of any companies or legal entities that Club La Santa does not own or control or to any persons that Club La Santa does not employ.

INFORMATION COLLECTION

Club La Santa automatically receives and records information on our server logs from your browser including your Internet Protocol address (IP address), which identifies your device, Club La Santa's cookies (or similar) information and the page you requested.

Club La Santa collects personal data when you register for certain sections of the website, when you forward an inquiry to us by e-mail or contact form, when you use or buy products or services on the website and when you enter promotions, sweepstakes or similar services sponsored by Club La Santa or its business partners.

INFORMATION USE AND THE LEGAL BASIS FOR THIS USE

Club La Santa uses information collected to perform our contractual obligations when you use or buy Club La Santa products or services on this website.

To conduct our activities and pursue our legitimate interests, in particular:

We will use your information to provide products, content and services you have requested, and respond to any comments or questions you may send us
We use information you provide to personalise our website, products or services for you

Where you give us consent:

When you consent to receive our newsletter, we use will forward you the The Club La Santa newsletter about every two weeks.
We place cookies and use similar technologies in accordance with our Cookies Policy and the information provided to you when those technologies are used
On other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time

For purposes which are required by law:

In response to requests by government or law enforcement authorities conducting an investigation.

WITHDRAWING CONSENT

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we can send you information without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of marketing activities. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out above.

INFORMATION SHARING AND DISCLOSURE

Club La Santa may send your personal data to third parties when:

Club La Santa has your consent to share the information
Club La Santa needs to share your information to provide the product or service you have requested
Club La Santa needs to send the information to third parties who work on behalf of Club La Santa to provide a product or service to you (unless otherwise stated, these third parties do not have any rights to use the personal data Club La Santa provides to them beyond what is necessary to provide a product or service to you)
Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws
Club La Santa finds that your actions on this website violate the Terms and Conditions or any other of Club La Santa's guidelines or rules applicable for specific services

In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

Your personal information and shopping information is transferred and hosted with Shopify in USA.

COOKIES AND SIMILAR TECHNOLOGIES

For more information, please go to the Cookie Policy.

CHILDREN'S PRIVACY

Club La Santa does not knowingly collect personal data from children under the age of 16.

Club La Santa does not take specific steps to protect the privacy of children who disclose their personal data to Club La Santa.

YOUR RIGHTS

You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.

In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. Relevant exemptions are included in both the GDPR and applicable local data protection legislation. We will inform you of relevant exemptions we rely upon when responding to any request you make.

To exercise any of these rights, or to obtain other information, such as a copy of a legitimate interests balancing test, you can get in touch with us – or our data protection officer – using the details set out below. If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred.

Date: March 2023

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