Refund Policy

You have the right to cancel your order or part of your order within 14 days from the day you receive the order. You do not need to state the reason.

If this period expires on a public holiday, Saturday, Christmas Eve, or New Year’s Eve, the deadline is extended to the following weekday.

To be eligible for a refund, your item must be in the same condition that you received it: unworn and unwashed, no distinct odours, blemishes or signs of wear, and with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, please fill out the form under Return & Exchanges. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Hereafter, you have 14 days to return the item(s). Items sent back to us without first requesting a return will not be accepted.

The fastest way to ensure you get what you want, is to return the item you have received. Once the return is accepted, you can make a separate purchase for the new item.

 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will automatically be refunded on your original payment method. We will refund you for the purchase of the item excluding the shipping.

Please note, that it may take up to 10 days from the time we receive the return until your money is refunded to your bank account.

You can always contact us for any return question at webshop@clublasanta.com. 

 

COMPLAINTS

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Any errors or defect in the item you have received must be claimed within reasonable time and no later than 24 months from the time of delivery. You can make your claim by contacting us at: webshop@clublasanta.com. Please provide as much detail as possible about the issue and attach your invoice.

In case, you do not agree on our handling of the claim, you can file a complaint via the EU Online Dispute Resolution.